Privacy Policy

EFFECTIVE DATE: May 20, 2026

Gracespring Hospitals Limited is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal data when you access our website, request medical information, book appointments, participate in online consultations, or use any of our healthcare services.

1. Definitions

• i. Personal Data: Information relating to an identified or identifiable individual.
• ii. Medical Information: Health-related information including consultation records, medical history, laboratory results, and treatment information.
• iii. Services: The website, medical services, consultations, and healthcare solutions provided by Gracespring Hospitals Limited.
• iv. You: Patients, caregivers, visitors, and users of our services.

2. Information We Collect

We may collect information in the following ways:

• i. Information You Provide Directly
• • Personal details including name, phone number, email address, gender, and contact information.
• • Appointment and consultation information.
• • Medical and health information voluntarily shared during consultations or registration.
• • Communications and inquiries submitted through our website or support channels.
• • Payment and billing information where applicable.

• ii. Information Collected Automatically
• • Website usage information including pages visited and browsing activity.
• • Device and browser information.
• • IP address and security logs.
• • Cookies and related technologies to improve website functionality and user experience.

3. How We Use Your Information

• • To provide safe and effective healthcare services.
• • To manage appointments and consultations.
• • To communicate medical updates and administrative notices.
• • To improve healthcare delivery and patient experience.
• • To conduct operational, research, and service improvement activities where legally permitted.
• • To comply with applicable legal and regulatory obligations.

4. Sharing of Information

We treat patient confidentiality seriously and only disclose information where necessary or legally permitted.

• • Healthcare professionals involved in your treatment.
• • Service providers supporting our operations under confidentiality obligations.
• • Regulatory or legal authorities when required by law.
• • Emergency situations where disclosure is necessary to protect health or safety.

5. Data Retention

We retain personal and medical information only for as long as necessary to provide healthcare services, comply with legal obligations, and maintain medical records in accordance with applicable regulations.

6. Security

Gracespring Hospitals maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss. While we take reasonable measures, no online transmission or storage system can be guaranteed completely secure.

7. Your Rights

• • Request access to your personal data.
• • Request correction of inaccurate information.
• • Request restriction of certain processing activities.
• • Withdraw consent where applicable.
• • Raise privacy-related concerns with us.

To exercise these rights, kindly contact us through the channels listed below.

8. Children's Privacy

We recognize the importance of protecting children's privacy. Any information relating to minors is managed with parental or guardian involvement and handled in accordance with applicable healthcare and legal standards.

9. Changes to this Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be published on this page with a revised effective date.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact: